Sankof Engineering & Construction (“we,” “our,” or “us”) provides high-quality digital engineering resources through our online store, including templates, checklists, BOQs, architectural sample plans, 3D models, and online training materials. Due to the nature of these digital products, all purchases are final and non-refundable. By purchasing from our store, you agree to this policy in full.
1. No Refunds for Digital Products
All products sold on our platform are digital and delivered instantly or shortly after purchase via secure download links or online access. Once a product has been delivered, it cannot be returned, exchanged, or refunded under any circumstances. This includes, but is not limited to:
- Downloaded templates, checklists, or spreadsheets.
- Architectural plans or 3D models.
- Training materials, tutorials, or online courses.
2. Product Delivery and Access
Products are delivered digitally. You are responsible for providing accurate email addresses and payment information. It is your responsibility to ensure that your devices, software, and systems are compatible with our products. We are not liable for inability to use products due to technical incompatibility.
3. Rare Exceptions for Delivery Issues
Refunds may only be considered in the extremely rare case that:
- The product file is corrupted, damaged, or unusable, and
- You report the issue within 24 hours of purchase.
To request support for a delivery issue, you must:
- Contact us immediately at info@sankofec.com.
- Provide your purchase confirmation, email address used, and proof of the corrupted or unusable file (screenshots or file attachments).
- Follow our verification process for evaluation.
Even in this situation, refunds are at our sole discretion. In most cases, we will provide a replacement file or assist in making the product usable rather than issuing a refund.
4. Technical Support Instead of Refunds
We understand that digital products may sometimes present usage challenges. While refunds are not provided, our team offers technical assistance and guidance to help you utilize purchased products effectively. Support includes:
- Troubleshooting file issues.
- Guiding you to use templates or models correctly.
- Answering questions about compatibility or setup.
Support can be accessed via:
- Email: info@sankofec.com
- Phone: +260 977 675 541
5. Purchase Responsibility
By completing a purchase, you confirm that you:
- Have read and understood the nature of our digital products.
- Accept that all sales are final.
- Agree that we are not responsible for system incompatibility, user error, or change of mind.
6. Third-Party Tools or Software
Some products may require third-party software (e.g., AutoCAD, Revit, Excel). It is your responsibility to ensure access to and familiarity with required software. Failure to meet these requirements does not qualify for a refund.
7. Unauthorized Distribution and Intellectual Property
All digital products remain the intellectual property of Sankof Engineering & Construction. Sharing, redistributing, or reselling our products is strictly prohibited. Violation of these terms may result in legal action. Refunds will not be provided for unauthorized use.
8. Policy Changes
We reserve the right to update or revise this policy at any time without prior notice. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates or changes.
9. Contact for Questions
For any inquiries regarding this Refund and Returns Policy, please contact:
Sankof Engineering & Construction
Plot 11261, Garden Compound, Off Katima Mulilo Rd, Lusaka, Zambia
Phone: +260 977 675 541
Email: info@sankofec.com